Frequently Asked Questions
Everything you need to know about staying cozy and stylish.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our returns portal to start your exchange or refund process.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring your favorite similar garment at home and comparing it to our chart for the perfect fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping times and costs vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Just Cozy garments?
To maintain the softness of our fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or fabric softeners.